REFUND POLICY

By purchasing from Romi The Brand, you are explicitly agreeing to the terms of our Return & Exchange Policy.

We do not offer refunds to your original payment method. All sales are final.

We offer exchanges or store credit within 14 days of receiving your order, under the following conditions:

ELIGIBILITY FOR EXCHANGE OR STORE CREDIT

• Items must be unworn, unwashed, and in original condition with tags attached

• Items must be returned in their original packaging

• Sale or discounted items are not eligible for exchange or store credit

• Store credit is valid for 6 months from the date of issue

TO INITIATE AN EXCHANGE OR STORE CREDIT

Please email 📩 romi@genxint.com with the following:

• Your order number

• The item(s) you’d like to exchange

• The size or color you'd like instead (if applicable)

• Reason for the exchange

Once approved, we’ll provide return instructions. Customers are responsible for the return shipping cost. We’ll cover the shipping for your first exchange. For any additional exchanges, shipping charges will apply.

RETURN PACKAGING

All returns must be packed securely using standard packaging (a sturdy box or protective envelope). Items returned without proper packaging or in unsellable condition may incur a restocking fee or be denied.

DAMAGED OR DEFECTIVE ITEMS

If your item arrives damaged or defective, please email us at 📩 romi@genxint.com within 14 days of delivery. We’ll work with you to replace the item, offer an exchange, or issue store credit if a replacement isn’t available.

IMPORTANT NOTES

• We do not offer refunds.

• Only items purchased directly from romithebrand.shop are eligible for exchange or store credit.

• Exchanges are processed within 48 hours of receiving and approving returned merchandise.

• We recommend using a trackable shipping service for returns. We are not responsible for lost return packages.